Work experience

Thomson Reuters                                                                                                                                               February 2021 - Present
Sr. UX Content Designer & Strategist

• Write clear, consistent, and useful copy for the end-to-end customer journey.
• Collaborate with UI/UX designers, researchers, user testing, a11y, stakeholders, and agile product
  teams to create user-centered experiences.
• Deliver end-to-end experiences, with appreciation for SEO, flow, context, content structure,
  micro-interactions, performance, branding, and voice and tone.
• Understand user needs, business goals, and experience flow for each project.
• Contribute to and maintain writing style guidelines for overall product experiences.

First Citizens Bank                                                                                                                 November 2019 - February 2021
UX/CX Content Designer & Strategist

• Support .com teams (executive stakeholders, UI/UX design, dev, product leads) to drive
  UX/CX content and strategy for www.firstcitizens.com.
• Create content for a world-class website redesign and launch while migrating to a new CMS (AEM).
• Understanding of best practices in SEO, a11y, digital marketing, CMS, analytics, requirements
  solicitation, research, user testing, and Agile/JIRA/Confluence.
• Develop writing style guidelines to serve as the foundation for .com content strategy;
  write, update, and maintain these style guides.

GreenOrbit | Data InTrans                                                                                                   November 2018 - November 2019
UX Writer & Content Strategist

• Support global teams (UI/UX design, dev, product leads) to drive UI/UX copy and content
  strategy for SaaS products: GreenOrbit and Data InTrans.
• Write clear, concise, and conversational copy for in-product flows, including individual screens,
  onboarding flows, success and error messages, buttons, navigational elements, and more.
• Develop usage and writing style guidelines to serve as the foundation for UX writing and
  online help content; write, update, and maintain these style guides.

MTS Sensors                                                                                                                              October 2013 - October 2018
Content Designer & Strategist

IBM Training                                                                                                                                  August 2008 - April 2011
Web Content Specialist

Lenovo, Corporate Identity & Design                                                                                            December 2007 - June 2008
UI Designer

Education

State University of New York @ Oneonta           Class of 1993
B.S. English

Awards

2019 SaaS Awards: GreenOrbit
- Finalists for Best UX/UI/Design 

UX Writer & Strategist (Design & UX Team)

Copyright © 2024 Silas Kane. All rights reserved.