Resume - Silas Kane

Thomson Reuters February 2021 - Present
Sr. UX Content Designer & Strategist

Write clear, consistent, and useful copy for the end-to-end customer journey.
Collaborate with UI/UX designers, researchers, user testing, a11y, stakeholders, and agile product
teams to create user-centered experiences.
Deliver end-to-end experiences, with appreciation for SEO, flow, context, content structure,
micro-interactions, performance, branding, and voice and tone.
Understand user needs, business goals, and experience flow for each project.
Contribute to and maintain writing style guidelines for overall product experiences.

First Citizens Bank November 2019 - February 2021
UX/CX Content Designer & Strategist

Support .com teams (executive stakeholders, UI/UX design, dev, product leads) to drive
UX/CX content and strategy for www.firstcitizens.com.
Create content for a world-class website redesign and launch while migrating to a new CMS (AEM).
Understanding of best practices in SEO, a11y, digital marketing, CMS, analytics, requirements
solicitation, research, user testing, and Agile/JIRA/Confluence.
Develop writing style guidelines to serve as the foundation for .com content strategy;
write, update, and maintain these style guides.

GreenOrbit | Data InTrans November 2018 - November 2019
UX Writer & Content Strategist

Support global teams (UI/UX design, dev, product leads) to drive UI/UX copy and content
strategy for SaaS products: GreenOrbit and Data InTrans.
Write clear, concise, and conversational copy for in-product flows, including individual screens,
onboarding flows, success and error messages, buttons, navigational elements, and more.
Develop usage and writing style guidelines to serve as the foundation for UX writing and
online help content; write, update, and maintain these style guides.

MTS Sensors October 2013 - October 2018
Content Designer & Strategist

IBM Training August 2008 - April 2011
Web Content Specialist

Lenovo, Corporate Identity & Design December 2007 - June 2008
UI Designer

State University of New York @ Oneonta Class of 1993
B.S. English

2019 SaaS Awards: GreenOrbit
- Finalists for Best UX/UI/Design

UX Writer & Strategist (Design & UX Team)